Troubleshooting & support

Generate a support archive with basic diagnostics, logs and error codes, application version, license information and deployment details. Exports remove personal fields and pseudonymize activity identifiers. The license section retains the license ID for customer entitlement matching; it never includes the signed key. Review the retained work folder before sharing; dates and activity patterns may still identify your installation.

Installation

App version: 1.8.0
Build time: 02/03/2026, 11:20:00
Deployment: docker · linux / arm64
Runtime: Node 22.12.0 · uptime 3054 min
License ID: LIC-DEMO-0001
License: valid
Paid support: Active · ends 31/12/2026, 00:00:00
Build revision: 9c1e5f4a7b2d

Health checks

Check	Status	Details
Database	ok	Connected, 42 migrations applied.
Attachment storage	ok	Writable. Free: 50,000 MiB.
Backups	ok	Last scheduled backup succeeded.
Company registers	warning	CEIDG did not answer in time; the VAT register is used instead.IPBOXAPP-3fa91c
License	ok	Valid.

Create support archive

Choose what to include. This exports diagnostics, not business documents or an application backup. The .tar.gz format supports archives larger than 4 GB.

Health checks and build informationDatabase, migrations, disk read/write/delete checks, free space, version, build time and deployment type.Non-secret configurationAn explicit allow-list of limits and runtime settings; no .env file, connection strings or credentials.Application logs and error codesStructured operational logs with IPBOXAPP support codes. No request bodies, query strings or headers.Pseudonymized audit activityActions, dates, outcomes and anonymous identifiers. Names, emails, IP addresses, descriptions and before/after values are omitted.License and support entitlementLicense ID for customer entitlement matching, type, dates and support status. No signed key, organization, notes or installer identity.

Work directory: /var/lib/faden/support
Application logs: /var/log/faden

Configure SUPPORT_WORK_DIR on the server; Docker uses a host bind mount. Work folders and old archives are retained for administrator cleanup and excluded from app backups.

Latest completed support archive

Created 02/03/2026, 09:55:00 · 2.3 MiB

SHA-256: 5b0c7e1d9a4f3c2b8e6d1a7f0c9b4e3d2a1f8e7c6b5a49382716f5e4d3c2b1a0

Download latest .tar.gz

Only administrators can use this download. A new completed export invalidates the previous download link.